Refunds are applicable ONLY under the following strict conditions:

• Service Not Started: Refund requests will ONLY be considered if the service has not been initiated, assigned to a service provider, or commenced in any way. Once work begins, NO refunds will be issued.
• 14-Day Window: Any request for a refund MUST be submitted in writing via email to [email protected] within fourteen (14) calendar days from the date of payment. Requests made after this period will be automatically rejected.
• Service Initiation Defined: A service is considered "initiated" when: (a) your order is assigned to a service partner; (b) any preliminary work, research, or consultation begins; (c) documents are submitted to government authorities or third parties; (d) any expenses are incurred on your behalf; (e) appointments are scheduled; or (f) any administrative processing begins.
• Refund Deductions: If eligible for a refund, the following deductions will apply: (i) payment gateway charges (typically 2-3% + GST); (ii) administrative processing fee of INR 500 or 10% of order value, whichever is higher; (iii) any actual costs incurred on your behalf.
• No Refund for Change of Mind: Refunds will NOT be issued if you simply change your mind, find alternative services, or decide you no longer need the service after payment.

IMPORTANT: Making a payment constitutes your agreement that the service may begin immediately, which may make you ineligible for a refund even within the 14-day window.

Refunds are not typically issued for property listings unless there is a verifiable issue with the listing process that is attributable to our platform. Refund requests for listing services must be made before the listing goes live on the platform and before the service has started.

The following services are STRICTLY NON-REFUNDABLE once initiated:

• Architectural Design Services: All architectural, interior design, and Vaasthu consultation services
• Legal Services: Legal opinions, due diligence reports, legal heir certificates, NOC applications, and legal consultation
• Document Services: EC (Encumbrance Certificate) processing, Patta applications, certified copies, non-traceable certificates, title verification
• Property Verification Services: Ownership verification, document analysis, Patta/EC analyzer reports, zone checks, survey number searches
• Professional Consultations: Any consultation, site visit, inspection, or advisory service
• Government Submissions: Any service involving submission to government authorities (SRO, CMDA, municipalities, etc.)

Reason: These services involve immediate intellectual work, creative effort, professional time, and cannot be "returned" once knowledge is transferred or work commences.

NO REFUNDS will be issued for:

• Verified Pro Membership: Monthly subscription fees are non-refundable. You may cancel future renewals, but the current month's fee will not be refunded.
• Partial Month Usage: If you cancel mid-month, no pro-rated refunds will be issued.
• Referral Commissions: Commission earnings are final and non-refundable once processed.

Subscription fees grant immediate access to premium features. Once access is provided, the service is deemed delivered and cannot be refunded.

Escrow Service Refund Conditions:

• Refunds are NOT available once funds have been transferred to the escrow account or disbursed to any party.
• If both parties mutually agree to cancel BEFORE funds are disbursed, a refund may be issued minus: (a) payment gateway charges; (b) escrow setup fee of INR 2,000 or 1% of escrow amount, whichever is higher; (c) any legal or administrative costs incurred.
• Disputed escrow transactions will be resolved per the escrow agreement. Verified.RealEstate will NOT issue refunds for disputed transactions and holds NO liability for fund distribution decisions.

Property listing fees, premium placement fees, and advertising charges are NON-REFUNDABLE once the listing goes live or promotional campaign begins. The service is considered delivered once your property is visible on the platform.

Services provided by third-party partners (construction, renovation, property management, NRI services, owner finding, negotiation services) are subject to separate agreements with those providers. Verified.RealEstate acts as an intermediary and does NOT issue refunds for third-party services. Any refund requests must be directed to the service provider in accordance with their terms.

Verified.RealEstate is NOT LIABLE for the quality, timeliness, or delivery of third-party services and will NOT mediate refund disputes beyond reasonable assistance.

To request a refund, you must contact our customer support team via email at [email protected] with your payment details, service description, and reason for the refund. Refunds will only be processed if the service has not started. Our team will review the request and respond within 7 business days.

If your refund request is approved, the refund will be processed through the original payment method. Please ensure that you provide accurate and complete details during your refund request to avoid any delays.

Once a refund is approved, it will typically take between 7 to 10 business days for the funds to be credited back to your account, depending on your payment provider. In some cases, processing may take longer due to external banking delays.

If you experience delays in receiving your refund, please contact our support team at [email protected]. We will liaise with your payment provider to resolve the issue and expedite the refund process if possible.

ABSOLUTELY NO REFUNDS will be granted under ANY circumstances for events beyond our reasonable control, including but not limited to:

• Natural Disasters & Acts of God: Earthquakes, floods, cyclones, pandemics, epidemics, or any natural calamities
• Government & Regulatory Actions: New laws, regulatory changes, office closures, strikes, lockdowns, bandhs, changes in RERA/CMDA/SRO procedures, license suspensions, or any government-mandated actions
• Technical & System Failures: Third-party platform outages, payment gateway failures, cloud service disruptions, internet outages, telecommunications failures, server crashes, cyber-attacks, DDoS attacks, hacking, malware, ransomware, or any technical failures beyond our control
• Third-Party Service Provider Failures: Failures, delays, or issues with ANY payment processors, AI service providers, database providers, communication platforms, project management tools, or any other third-party vendors we utilize
• Document & Government Issues: Government offices refusing documents, missing records, illegible government records, title defects not discoverable through reasonable diligence, document processing delays
• Government Department Delays: SRO delays, CMDA processing delays, court delays, registry delays, municipal delays, or delays by any government department or authority
• Political & Civil Events: War, invasion, terrorism, civil unrest, riots, protests, political instability, or any events affecting service delivery
• Economic Events: Economic collapse, currency failures, banking crises, market disruptions, or financial system failures
• ANY OTHER CAUSE WHATSOEVER: Any other circumstances, events, or causes beyond our reasonable control, whether foreseeable or unforeseeable

IN ALL SUCH EVENTS: We will make commercially reasonable efforts to deliver services when possible, but WE ARE NOT OBLIGATED to issue refunds, provide compensation, extend timelines indefinitely, source alternative methods, or incur extraordinary expenses. ALL RISK OF DELAY OR NON-DELIVERY DUE TO FORCE MAJEURE IS BORNE ENTIRELY BY YOU.

Refunds will be DENIED in the following situations:

• Service was completed as requested and delivered according to the agreed specifications
• Refund request was made after the 14-day window or after service initiation
• You provided inaccurate, incomplete, or misleading information that affected service delivery
• You failed to respond to our communications, provide required documents, or cooperate with service delivery
• You rejected delivered services without legitimate, documented deficiencies
• External factors beyond our control prevented service completion (government issues, document problems, third-party failures)
• You used the information/service provided and then requested a refund
• You violated our Terms of Service, engaged in fraudulent activity, or misused the platform
• The service falls under our "Non-Refundable" categories listed in Section 2
• Payment was made via methods that don't support refunds (certain wallet payments, cash payments to partners)

Fraudulent Refund Requests: If we determine that a refund request is fraudulent, made in bad faith, or part of a pattern of abuse, we reserve the right to: (i) deny the refund; (ii) terminate your account; (iii) ban you from future use; (iv) pursue legal action; (v) report to authorities.

IMPORTANT DISTINCTION:

• Service Deficiency: We failed to deliver the service as promised (e.g., didn't obtain requested EC, didn't submit documents, didn't provide agreed deliverables). May qualify for refund consideration.
• Unfavorable Outcome: We delivered the service, but the result was not what you hoped (e.g., EC shows encumbrances, legal opinion is unfavorable, RERA shows project issues, property verification reveals problems, government rejects application). NO REFUND will be issued for unfavorable but accurately reported outcomes.

We provide information and services, NOT guarantees of favorable outcomes. Real estate transactions involve inherent risks, and verification services may reveal problems. Discovering issues is the PURPOSE of verification services, not a basis for refund.

Chargeback Policy: If you initiate a chargeback or payment dispute with your bank/card issuer without first attempting to resolve the issue with us:

• Your account will be immediately suspended
• All services will be terminated
• You will be liable for all costs incurred, including chargeback fees (typically INR 1,500-3,000 per chargeback)
• We reserve the right to pursue legal action for frivolous chargebacks
• You may be banned from future use of the platform

If a payment gateway error or duplicate charge occurs, contact us immediately at [email protected]. We will investigate and resolve genuine payment errors within 7-10 business days.

If you have any questions regarding our Refund Policy or would like to request a refund, please contact us:

Email: [email protected]
Phone: +91 9996 12 9996
Address: 3/350/2 Mettukuppam, OMR Thoraipakkam, Chennai, India